Refund policy

At Glama Purses, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible.

Return Eligibility

A return or exchange may be accepted when:

• The wrong product was delivered.
• The product arrived damaged or defective.
• The product received is substantially different from the product ordered.

The product must generally be unused and in its original condition and packaging.

Return Request

Please contact us within 7 days of receiving your order if you believe your order qualifies for a return or exchange.

You may be asked to provide photographs or other information showing the issue with the product.

Non-Returnable Items

Products that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for return.

Refunds

Once the returned product has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

Exchanges

Where applicable, an eligible defective, damaged, or incorrect product may be exchanged for the correct product, subject to availability.

Return Shipping

If the return is due to an incorrect, damaged, or defective product supplied by us, Glama Purses may cover the reasonable return shipping cost, subject to verification.

For other returns, shipping charges may be the customer's responsibility.

Contact Us

For return or refund requests, please contact Glama Purses using the contact information available on our website.